Privacy Policy
Swift Smoke Alarms & Electrical Pty Ltd · ABN 16 652 914 577 · Updated October 2026
1. We Respect Your Privacy
Swift Smoke Alarms & Electrical Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy sets out how we collect and handle your personal information.
"Personal information" is information we hold that identifies you.
2. What We Collect
We collect and store personal information you enter on our website, provide to us directly or give us in other ways. This may include your name, phone number, address and email address, so we can send you information and updates and process your booking or order. We may collect more information at other times, for example when you give feedback, respond to surveys or promotions, provide payment details, or contact us.
3. How We Collect It
We collect personal information when you interact with us electronically or in person, when you use our website or online booking system, and when we provide our services to you. If we receive personal information about you from a third party, we protect it as set out in this policy.
4. How We Use It
We use your personal information to provide our services, send you information and updates, issue quotes, invoices and compliance certificates, and improve our services. We may tell you about new products or services. We may contact you by phone, email, SMS or mail.
5. Disclosure
We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors where reasonably necessary for the purposes in this policy. Our booking, job management and payment systems are provided by third-party software providers, and your information may be stored or processed by them, including outside Australia.
We may disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena or warrant, or in response to a law enforcement request, and to protect the legal rights, property or safety of our business, our customers or others.
If there is a change of control of our business or a sale or transfer of business assets, we may transfer our customer records to the extent permitted by law, under an agreement to maintain confidentiality.
6. Security
We take reasonable physical, electronic and managerial steps to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure. No transmission over the internet is completely secure, so we cannot guarantee the security of information you send to us.
7. Access and Correction
You can ask for the personal information we hold about you, or ask us to correct it, by emailing info@swiftsmokealarms.com.au. We may refuse access in some circumstances permitted by the Privacy Act.
8. Complaints
If you have a complaint about how we handle your personal information, email info@swiftsmokealarms.com.au. We take complaints seriously and will respond promptly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
9. Our Website
When you visit our website we may collect information such as your browser type, operating system and the site you came from. We use this in aggregate to understand how people use the site and improve it.
We may use cookies to analyse website traffic and to show relevant ads through third-party services such as Google Ads. You can block cookies in your browser settings.
Our site links to other websites, including our online booking system. We are not responsible for the privacy practices of other websites, so please read their privacy statements.
10. Changes
We may update this policy at any time. Changes take effect when posted on this page.